Cancellation Policy

1. 24-hour cancellation window

You may cancel any booking within 24 hours of payment and receive a full refund to the original payment method, provided the travel date is more than 72 hours away and you did not ask us to issue a non-refundable ticket or voucher immediately. Refunds under this clause follow the timelines in the Refund Policy.

2. How to cancel

1. Contact your consultant by phone or WhatsApp on +971 4 370 5995 or visit our office so we can act quickly.
2. Send a written cancellation request to [email protected] quoting your booking reference and the services to cancel. The time we receive the written request is the cancellation time.
3. We confirm receipt, check supplier conditions and tell you the exact refund or credit due before processing.

3. Cancellations after 24 hours

After the 24-hour window, supplier rules apply to each element of the booking:

• Flights. Refundability and fees depend on the fare purchased. Many promotional fares are non-refundable; taxes may be partly recoverable.
• Hotels. Flexible rates can usually be cancelled free until a date shown on your confirmation; non-refundable rates cannot.
• Tour packages and excursions. Typical scales are 25 percent of the package price more than 30 days before departure, 50 percent between 30 and 15 days, and 100 percent within 14 days, unless the confirmation states otherwise.
• Transfers and tickets. Usually free until 48 hours before the service, then non-refundable.

Where a supplier applies a fee, we charge only that fee plus any non-refundable service fee already stated on your quotation.

4. Changes instead of cancellation

Date or name changes are often cheaper than cancelling. Tell us what you need and we will quote the supplier change fee and any fare or rate difference before anything is altered.

5. Credit notes

If a cancelled service is not refundable but has recoverable value, we may issue a credit note valid for 90 days for use on any Green Apple service.

6. No-shows and unused services

Failure to check in for a flight, arrive at a hotel or join a tour without prior cancellation is treated as a cancellation on the day and is normally non-refundable. Unused portions of a package are not refundable once travel has started.

7. Cancellation by us or by suppliers

If we have to cancel a confirmed service, we offer an equivalent alternative or a full refund of the amount paid for that service. If a supplier cancels, we pursue the refund or re-accommodation on your behalf at no extra charge.

8. Force majeure

In events outside anyone's control, such as natural disasters, epidemics, war, airspace closures or government restrictions, we work with suppliers to rebook, postpone or issue credit notes, and pass on any refunds suppliers grant. Our own service fees may be retained for work already carried out.

9. Travel insurance

Cancellation for personal reasons such as illness is usually covered by travel insurance rather than by suppliers. We recommend a policy for every trip and can arrange one.

10. Contact

Green Apple Travel & Tourism LLC, API World Building, Office 301A, Trade Centre First, Dubai. +971 4 370 5995, [email protected].