Refund Policy

1. Scope

This policy applies to all travel services sold by Green Apple Travel & Tourism LLC: flights, hotels, tour packages, transfers, excursions and travel insurance. By paying for a service you agree to it.

2. Payment confirmation

Every payment is acknowledged by email or WhatsApp within 24 hours with a receipt and, once suppliers confirm, a booking confirmation listing what has been reserved.

3. When a refund applies

• Within 24 hours of booking. You may cancel any service within 24 hours of payment for a full refund, unless the service was booked for travel within the next 72 hours or the supplier issued a non-refundable ticket or voucher immediately at your request. See the Cancellation Policy.
• After 24 hours. Refunds depend on each supplier's rules. Many airfares, promotional hotel rates and tour departures are non-refundable once confirmed; others carry a cancellation fee that increases closer to departure. We tell you the applicable rule before you pay and again when you ask to cancel.
• Services we could not provide. If we or a supplier cannot deliver a confirmed service and no acceptable alternative is offered, you receive a full refund of the amount paid for that service.
• Supplier cancellations. If an airline or hotel cancels, we claim the refund on your behalf and pass it on in full once received. Supplier refund times vary and can exceed our own timeline below.

4. Non-refundable items

The following are not refundable once processing has begun: issued airline tickets on non-refundable fares, hotel bookings on non-refundable rates, tour packages where deposits have been paid to suppliers, travel insurance policies after the cooling-off period set by the insurer, and our service fee where we have carried out the work. Where a non-refundable item is cancelled, we will still recover any refundable taxes or unused components for you.

5. How refunds are paid

Refunds are made only to the original method of payment. Card refunds are processed by us within 7 working days of approval and typically appear on your statement within 10 to 45 days depending on the card-issuing bank. Bank transfer refunds are sent to the originating account. We cannot refund to a different card or a third party.

6. Credit notes

Where a refund is not available under supplier rules, we may offer a credit note for the recoverable value. Credit notes are valid for 90 days from issue, can be used for any Green Apple service, are issued in the name of the original payer and are not exchangeable for cash.

7. Processing times and third-party decisions

Service timelines we quote are estimates. Delays caused by suppliers, authorities or weather do not by themselves create a right to refund, but we will always seek the best outcome available under the supplier's conditions.

8. Disputes

If you disagree with a refund decision, write to [email protected] with your booking reference. We review and respond within 14 days. This policy is governed by the laws of Dubai and the UAE.